Please visit our T&Cs for more information.
What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
You are an individual.
You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
Provisions specific to consumers only are in black and those specific to businesses only are in blue
If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation [or negligent misstatement] based on any statement in this agreement.
Information about us and how to contact us
Who we are. We are Vegantek Ltd a company registered in England and Wales. Our company registration number is 12291035 and our registered office is at 20-22 Wenlock Road, London, England, N1 7GU.
How to contact us. You can contact us by writing to us at firstname.lastname@example.org or 20-22 Wenlock Road, London, England, N1 7GU.
How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
Our contract with you
How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because your payment was declined, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
We currently only sell to the UK and Europe. Our website is solely for the promotion of our products in the UK and Europe. Unfortunately, we do not currently accept orders deliver to addresses outside the UK and Europe.
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
Your rights to make changes
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).
Our rights to make changes
Minor changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements.
More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make the following changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received:
Ingredients of the product.
We are the owner or the licensee of all intellectual property rights in our website, in the material published on it, all of our publications and visual representations and designs whether published online or on our products (Our IP). Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of Our IP for commercial purposes without obtaining a written licence to do so from us.
If you print off, copy or download any part of Our IP, your right to use our site and products will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
You must not attempt to replicate our products nor present yourself as having the right to do so and/or distribute our products to any third parties.
FOR OUR CONSUMER CUSTOMERS
Providing the products
Delivery. The shipping and delivery to you will be managed by Us. We may on occasion choose a different delivery method and you will be informed of this when placing an order. If you are a business, delivery will usually be handled by DHL Express or another courier as advised by us.
Delivery costs. The costs of delivery will be as advised when you place an order.
Delivery Methods. We ship all products by Royal Mail 48 Tracked as standard but other services are available on our website
When we will provide the products. We ship from Monday to Friday. We don’t ship products out on the weekends and Bank holidays. During or shortly after the order process we will let you know when we will provide the products to you. If the products are ongoing subscriptions, we will also tell you during the order process when and how you can end the contract.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then you will be contacted as soon as possible to let you know. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If you are not available when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox or left in a previously arranged safe place, we will leave you a note informing you of how to rearrange delivery.
If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
When you become responsible for the goods. The products will be your responsibility from the time we deliver the product to the address you gave us, whether delivery is accepted by you personally, the products are posted through your letterbox or left in a previously arranged safe place.
When you own goods. You own a product which is goods once we have received payment in full.
Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory requirements;
make changes to the product as by us to you (see clause 6).
Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 14 days, you may contact us to cancel your order and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
Your rights to end the contract
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
If you are a consumer and you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you may have to pay the costs of return of any goods. For the avoidance of doubt, this clause does not apply to business customers.
If you are a consumer and you are ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
there is a risk that supply of the products may be significantly delayed because of events outside our control;
we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or
you have a legal right to end the contract because of something we have done wrong.
Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 30 days and receive a refund. These rights are under the Consumer Contracts Regulations 2013 and these terms comply with them.
When consumers don’t have the right to change their mind. You do not have a right to change your mind in respect of:
products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
any products which become mixed inseparably with other items after their delivery.
How to end the contract with us (including if you are a consumer who has changed their mind)
Tell us you want to end the contract. To end the contract with us, please let us know by doing the following:
Email. Contact customer services at email@example.com . Please provide your name, home address, the order number and, where available, your phone number and email address.
Please give us your feedback as to why you wish to end the contract so we can look at ways of improving the whole VeganTek experience and product range
Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us in an unopened, unused condition. Returns are usually managed by us. If you are exercising your right to change your mind you must send off the goods within 30 days of purchasing the product.
Please be aware that you shall remain responsible for the courier fees or postage fees in the UK and from outside the UK and in addition, custom fees If you are returning products from outside the UK. Please make sure that whatever your reason for returning goods, you obtain proof of postage or delivery.
To arrange a return for your order, please contact us
at firstname.lastname@example.org and we will provide you with return instructions.
When we will pay the costs of return. We will pay the costs of return:
if the products are faulty or misdescribed;
if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery.
How we will refund you.
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
When your refund will be made. We will make any refunds due to you as soon as possible after the products are received at our warehouse in an unused and sealed condition and in original packaging.
Our rights to end the contract
We may end the contract if you break it. We may end the contract for a product at any time by writing to you if your payment fails or is recalled for any reason or you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
We may withdraw the product. We will notify you if you have made an order to let you know that we are going to stop providing the product and will refund any sums you have paid in advance for products which will not be provided.
If there is a problem with the product
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at email@example.com.
Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must return them to us as outlined in the return instructions supplied with them. If there are no return instructions, please email us at firstname.lastname@example.org for a return label or to arrange collection.
FOR OUR BUSINESS CUSTOMERS
Your rights in respect of defective products if you are a business
If you are a business customer, we warrant that on delivery, and for a period of 30 days from the date of delivery (warranty period), the products shall:
conform in all material respects with their description; and
be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).
Subject to clause 12.3, if:
you give us notice in writing during the warranty period within a reasonable time of discovery that a product does not comply with the warranty set out in clause 12.1;
we are given a reasonable opportunity of examining such product; and
you return such product to us at our cost,
we shall, at our option, replace the defective product, or refund the price of the defective product in full.
We will not be liable for a product’s failure to comply with the warranty in clause 12.1 if:
you make any further use of such product after giving a notice in accordance with clause 12.2(a);
the defect arises because you failed to follow our oral or written instructions as to the storage of the product or (if there are none) good trade practice;
you alter or repair the product without our written consent; or
Except as provided in this clause 12, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out in clause 12.1.
These terms shall apply to any repaired or replacement products supplied by us under clause 12.2.
FOR ALL CUSTOMERS’ ATTENTION
Price and payment
Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
When you must pay and how you must pay. We accept payment with Visa, Mastercard, Apple Pay, Google Pay, Paypal and Amazon, and, if you are a business customer bank transfer. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
Our responsibility for loss or damage suffered by you
If you are a consumer, we are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable]. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information
Other important terms
Your health. Our products have been designed to help you reach your own personal health and fitness goals but you must be aware of the following stipulations:
You should consult your doctor before commencing any fitness or dietary regime;
Our products should only be used in conjunction with a well-balanced diet and training programme and must not be used as your sole source of nutrition;
your health is of paramount importance to us and in the case of any adverse reactions, you must discontinue use of the product and seek medical advice immediately;
information provided on our website does offer any diagnostic or other medical advice and we do not seek to replace medical advice; and
whilst we are happy to provide general information and products which may improve your awareness, health and general well-being, we do not purport to ‘treat’, or ‘cure’ any condition or disease. Only a medical doctor may ‘treat’ illness. Please ask your doctor or pharmacist for advice.
If you are a business customer, your own customers’ health. You are solely responsible for the representations you make to your customers within your own business and you contract with them separately upon stocking our products. We accept no liability for your obligations towards your customers.
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to CEDR (or the Centre for Effective Dispute Resolution) via their website at https://www.cedr.com/. CEDR will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.