Our policy lasts for 30 days and starts from the date you receive your order. If 30 days have gone by since the date from which you receive your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return your item must be unused and in the same condition that you received it. Any accompanying items must be returned also.
Additional non-returnable items: * Gift cards * Downloadable software products. *There are certain situations where only partial refunds are granted (if applicable). * Any item not in its original condition, damaged or missing any parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five working days.
Late or missing refunds (if applicable)
Refunds can take up to 5 business days to show on your account depending on what payment method you used. If for any reason your refund appears missing after this time, first double-check the statement from your funding source (bank, credit card, PayPal etc). If you are certain that this is still missing, please contact your bank to see if this may still be in a ‘pending’ state.
If you’ve done this and you still have not received your refund please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at email@example.com to obtain our returns address.